Operations Specialist - Helsinki

TODAY IS A GOOD DAY TO

JOIN OUR GROWING FAMILY

• HyperIn is the leading management platform for retail real estate, and it's used in over 200 shopping malls around Europe and Asia. Founded in 2008, HyperIn employs a diverse group of over 50 technology experts in different global disruptive hubs with headquarters in Helsinki.

  
  

  Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. HyperIn is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. At HyperIn, we constantly challenge ourselves and our customers to achieve the best possible outcome.

  
  

  Operations Specialist
  
  At HyperIn, operations it's a  team of strategic, empathetic thinkers and deep interaction specialists who play an integral role in the success of the company and the satisfaction of our customers.

  

• What you'll do

  Make sure that our daily customer-interfacing processes run smoothly and customers are satisfied with HyperIn services.

  
  

  You'll also manage service delivery projects of HyperIn products, gathering requirements from customers to be used as a basis for HyperIn software development road map and constantly working towards improving customer service (including help desk) as well as HyperIn delivery and operations processes.

  

• We are looking for a candidate who has:

  
  

  Experience in working directly with customers and is passionate about customer satisfaction

  About 1 years of project management experience of similar (for example from your studies)

  Understanding of software business and previous experience of software service delivery

  Good problem-solving skills and interest in learning new technologies and new skills

  Excellent writing and communication skills in Finnish and English

  
  
  

  You are the right candidate for us if, in addition to the above, you are a hands-on type of a person who is not afraid to step outside comfort zone and are driven, energetic and care about the quality of your work. Even better if you understand software development, retail real estate business and / or help desk operations. You can be in the final stages of your studies or just graduated.

  
  
  

• We pride ourselves on a culture that is open, respectful and human.

  
  

  We are a friendly, curious bunch – in addition to being some of the sharpest minds around. Doing what others consider unrealistic is our bread and butter. Our premises are modern and comfortable at the HTC in Ruoholahti and there is also a relaxation space.

  hyper[in] is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

  

• We offer a challenging and versatile workplace, an opportunity to get involved on interesting software development projects as well as a competitive salary and great number of benefits. As a member of the hyper[in] family, you also get high-end equipment, office snacks include sport supplements, fruit, beverages, gym membership, leisure activities and you can participate in our regular team activities. Whatever your interest in, most likely there’s a club for it.

  Our premises are modern and comfortable at the HTC in Ruoholahti and there is also a relaxation space. We have an international and experienced mix of colleagues, with personalities you do not want to miss. If you seek a place you are happy to call your work, a place where you have flexible working hours, a team you want to spend time with even after office hours, this might just be the place for you.