Account Manager, Customer Success

Helsinki

We are now looking for an Account Manager to join the HyperIn Customer Success team in Helsinki.

HyperIn is a game-changing cloud solution for people who manage shopping malls. We provide all the tools for multi-channel communication, collaboration and integration between shopping mall managers, tenants and their customers. HyperIn was founded in Finland in 2008 and is a Red Herring Top 100 Winner in recognition as one of the leading private technology and innovation companies. hyper[in]'s retail real estate platform is widely used in Europe for shopping mall commercial management with R&D centers in Finland and Hong Kong with authorized distributors in Europe, North America, Middle East and Asia.

We are now looking for an Account Manager to join the HyperIn Customer Success team in Helsinki. The Customer Success team is responsible for HyperIn customer service in all its forms, from service delivery projects and service desk operations to web application development and daily maintenance work. In our Customer Success team, you get to work with major shopping mall owners and their mall management, marketing, and tenants. We are looking for a full-time candidate who will go above and beyond the strict scope of the job definition to make our Customers satisfied.

What you’ll do

As an Account Manager, you are responsible for managing customer relations, upselling, and prospecting in selected markets. Your responsibilities include developing strong relationships with customers and connecting with key business executives and stakeholders. This covers also reporting, sales forecast, and budgeting under the area of your accountability. You’re responsible for answering client queries and identifying new business opportunities among existing customers.

In this role, you will liaise with cross-functional internal teams (including Customer Success and Product Development teams) to improve the entire customer experience. You will participate in the commonly agreed development projects and continuous development. In addition, you will create various guidance and support materials under the area of your accountability. This position may require occasional travel to customers in Finland and abroad.

Your role is essential to ensure the efficient and effective scaling of our customer operations, products, and services. Together with the Customer Success Manager, you will share the goal of having satisfied customers. You are the voice of the customer in our company and for the customers, you know how to help with their problems and needs.

In this position, you help to meet and exceed revenue targets and objectives together with new sales.

We are looking for a candidate who has:

  • Bachelor’s degree or equivalent
  • Experience in working directly with customers (B2B customer-facing roles) and is passionate about customer satisfaction and sales.
  • At least 2-5 years of account management experience (building and maintaining strong, long-lasting customer relationships, negotiating contracts and agreements)
  • Previous experience in software service sales is an advantages
  • Knowledge about digital marketing solutions is an advantage, for both B2B and B2C
  • Knowledge of search engine optimization (SEO) and traffic generation strategies for websites is an advantage
  • Knowledge of retail and real estate industries is an advantage
  • Excellent listening skills, customer-centric mentality, and empathy toward users and customers
  • Good problem-solving skills
  • Excellent writing and communication skills in Finnish (mandatory) and English (other languages considered a plus.
  • Capability to use operational tools such as (CRM, project management software, Google Office, service desk ticket solutions, etc.)
  • Interest in learning new technologies and new skills

You are the right candidate for us if, in addition to the above, you are a "hands-on" type of a person who is not afraid to step outside the comfort zone and is driven, energetic and cares about the quality of your work. You understand the need for effective processes and constantly want to improve them.

What we offer:

At HyperIn you will find a challenging, collaborative, fast-growing, and versatile workplace. For us, trust is key so you will have plenty of autonomy, and a great number of benefits. Also, possibility to join the industry-standard option program.

As a HyperIn family member, you will be well-equipped with the latest high-end working tools and the needed support for continuous learning and professional growth. Our premises are modern and comfortable at the HTC in Ruoholahti with relaxation spaces, a pet-friendly environment, personalized working stations, snacks & drinks, and an on-site gym. Our colleagues are an international and experienced mix, with personalities you do not want to miss.

We are currently working on a hybrid work model and have office days as needed. We hope that you also have fun at the office from time to time!

HyperIn is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees.

If you seek a nice cozy workplace that supports self-growth, diversity, individualism, and a healthy work-life balance, this might be the place for you. Get in contact by sending your CV or link to your LinkedIn profile with your salary expectations to:

hr(at)hyperin.com

latest on November 6th, 2022, to: hr(at)hyperin.com.

Please notice that we will proceed with potential candidates already during the application period.

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