Driving Operational Agility with an Integrated Digital Ecosystem
Ainoa is a modern shopping center located in Tapiola, Espoo, Finland. With a growing mix of retail, dining, and services, their marketing and operations teams needed a more streamlined way to manage content and communication across physical and digital touchpoints.
Building an Interconnected Digital Ecosystem
When Ainoa Shopping Center set out to modernize their digital experience, the goal went beyond launching a new website. It was about:
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Aligning with their refreshed brand
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Simplifying operations
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Gaining control and consistency across all digital touchpoints
Additionally, they aimed to improve tenant communication, increase engagement, and explore smart commercial management tools to attract new tenants and drive visitor growth.
An interconnected digital ecosystem supported by a dedicated team
Rather than focusing solely on a website redesign, the solution centered on creating a unified system powered by HyperIn’s Manage platform. This allowed Ainoa to efficiently manage content, communication, and operations from a single source of truth.
Key components included:
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Seamless integration between Ainoa’s newly designed website and the Manage platform
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A unified backend enabling content updates across multiple touchpoints: website, 3D map, mobile intranet app, digital signage, and elevator info screens
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Robust onboarding and ongoing support for Ainoa’s marketing team
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Third-party coordination with creative agency and media partner to align project timelines and execution
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Centralized control over offers, campaigns, events, opening hours.

More control. Better workflows.Stronger engagement.
Since going live, Ainoa’s team has gained full control over their digital ecosystem. Daily updates, campaign launches, and tenant communications are now all managed from one place — with greater speed and confidence.
Key outcomes:
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Independent content management by the marketing team
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Streamlined workflows leading to faster updates and more agile marketing
Improved visitor experience, with smoother navigation and better access to relevant information -
Positive feedback from both tenants and internal teams, citing ease of use and efficiency
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Future-ready setup, supporting upcoming expansions like ESG communication and mobile integrations
